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About Us

 

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The Dolly Duster home care company is a cleaning leader for home and location service.

There are a lot of choices for cleaning out there. Each has its own level of services and promises. We look forward to the moment when you invite us into your home.

For more than 25 years, we have provided reliable service for homeowners like you. The fact that you trust us with your cleaning needs is very appreciated, and we know we have to earn the right to keep that trust.

As contract cleaners, we also provide janitorial service to national chain-retail, and department stores, grocery stores, offices, restaurants, and casinos across the country.

Put your cleaning worries and cares on us. When you allow Dolly Duster to clean your home, you don’t have to be concerned about the people that will be in your home. Our crews are thoroughly screened through our corporate headquarters in Oceanside, California. Each crew member is legally bonded and proved eligibility to work in the United States.

You can count on Dolly Duster to use the latest cleaning methods to ensure an optimal satisfaction.

 

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Have A Special Cleaning Project?

Dolly Dusters Can Help You Tackle All Your Cleaning Needs.

Contact Our Office To Speak To A Sales Representative To Learn More.

 

What We Do

Dolly Duster is the only residential cleaning company to clean for healthy living, we use our exclusive Step Healthy Touch® Deep Cleaning System. See our list of professional cleaning areas below, or suggest your own.

How We Do It

Dolly Duster uses a strategic, methodical cleaning approach and state-of-the-art equipment, including our patented backpack vacuum with HEPA filtration that can capture up to 99 percent of all dust, allergens, bacteria, pet dander, pollen and other pollutants.

Why We Do It

There is no cleaning project too big or small for Dolly Duster. We pledge to maintain a high customer satisfaction and referral rate in home cleaning services. Call The Dolly Duster and see for yourself today.

 

 

The Dolly Duster™ Checklist

 

Dolly Duster’s™ Checklist is all about you:

Your home, your service, your priorities. We specialize in kitchens, bathrooms, floors and dusting, and on every cleaning, we’ll make sure that those areas shine. The rest of your service is up to you: pick the living areas on which you want us to focus first and we’ll work through all areas of your home according to your priority. We work with our weekly, bi-weekly and monthly clients to ensure that your “trouble spots” are clean. (First-time cleanings may require more time. Please contact your local office to discuss any special needs.)

 

Kitchen

Appliance exteriors cleaned (interiors upon request)

Microwave exterior/interior cleaned

Tables and chairs cleaned

Countertops and backsplash disinfected (all items removed and replaced)

Cabinet fronts cleaned

Sinks scrubbed and disinfected (dishes upon request)

Floor vacuumed and/or washed

Window sills cleaned (blinds dusted upon request)

Baseboards dusted

Fingerprints removed from all woodwork, door frames and switch plates

Trash emptied

 

Bathrooms

Tub and shower tiles scrubbed, disinfected and rinsed

Toilets disinfected inside and out

Chrome fixtures cleaned and shined

Towels neatly hung and folded

Countertops disinfected (all items removed and replaced)

Cabinet front cleaned

Sinks scrubbed and disinfected

Floors vacuumed and/or washed

Window sills cleaned (blinds dusted upon request)

Baseboards dusted

Trash emptied

Mirrors cleaned

 

Bedrooms

Beds made (linens changed upon request)

Lamps cleaned and lampshades dusted

Picture frames dusted

Furniture dusted – top, front and underneath

Floors vacuumed and/or washed (under bed if accessible)

Window sills cleaned (blinds dusted upon request)

Baseboards dusted

Fingerprints removed from all woodwork, door frames and switch plates

Trash emptied

Mirrors cleaned

General straightening completed

 

Other Living Areas, including Hallways and Stairs

Upholstered furniture vacuumed

Cushions and pillows fluffed and straightened

Ceiling fans dusted (height restrictions apply)

Lamps cleaned and lampshades dusted

Picture frames dusted

Furniture dusted – on top, on front and underneath

Hardwood floors vacuumed and/or washed

Tile floors vacuumed and/or washed

Hallways and stairs vacuumed and/or washed

Carpets vacuumed

Window sills cleaned (blinds dusted upon request)

Baseboards dusted

Fingerprints removed from all woodwork, door frames and switch plates

Trash emptied

General straightening completed

 

Dolly Duster™ Policies

 

Safety

 

Keys and Alarm Systems

Most Dolly Duster™ customers leave a key to their home at our office, and we take extreme measures to protect each key. We assign every ‘customer key’ a security code and store it in a key safe. No identifying information is ever put on any key. Also for your safety, we do not return keys by mail. Customers must come in person to the Dolly Duster™ office and present a picture ID before a key will be released.

If you have an alarm system at your home and it is simple to operate, you can give instructions on its operation to your Dolly Duster™ office. However, if your alarm system is complicated, we prefer that your alarm be left off on the day of the cleaning. Please refer to our breakage and loss policy for additional information.

 

Pets

All pets must be in a secured area. We require that all pets (cats, dogs, birds, snakes, other) be either crated or in an enclosed area with a visible sign/note i.e. “DOG INSIDE”. This allows us to work quicker and safer.

CAT LITTER BOXES: If you have a cat litter box, please remove it so Dolly Duster service provider can clean area. Our insurance policy prohibits us from making contact with litter boxes.

 

Employees

Our employees are very important to us, and we are very serious about keeping them safe, so they do not use ladders or move anything heavier than 35 lbs. These types of activities put our employees in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven or sofa, please move it prior to the cleaning to allow access to the desired area.

 

Bleach

We will not bring bleach into a home to use as a cleaning product. If you request us to use bleach supplied in your home, please be aware that we will not be responsible for any damage caused by your bleach.

 

Cancellation

If it is necessary to cancel/skip any scheduled cleaning day, please notify Dolly Duster™ 2 business days before the scheduled day. That will allow us to reassign the service provider or team to another appointment. If Dolly Duster™ receives less than 2 business days’ notice, or cannot access your home; it will be necessary for us to charge the full price of your cleaning.

To ensure that all your needs are addressed, please correspond all requests and changes directly to your Dolly Duster™ office manager. Please do not communicate these important details with service providers. If for some reason you wish to terminate your Dolly Duster™ services, please be sure to submit this in writing to your local Dolly Duster™ office.

 

Arrival Notice

If you wish to wait for your provider to give them access into your home, please realize that we can give arrival windows of about 4 hours, such as 9 am -1:00 pm or 11am – 3:00 pm. Many things can affect our schedules, such as cancellations, lockouts or customers adding services. We want to save you time… Leaving a key at the Dolly Duster™ office is the most efficient way for you to give your service provider access to your home.

 

Payments and Refunds

 

Payments

For your convenience, Dolly Duster™ gladly accepts the following forms of payment: MasterCard/Visa, cash or check. Customers will need to pay for their cleaning at the time of service. One-time cleanings require a credit card payment. Customers may leave a credit card number in a secured file with Dolly Duster™ to use in the event you forget to leave your payment on the scheduled cleaning day.

A $10.00 non-payment fee will be incurred if payment is not made on the scheduled service day, and a $25.00 fee is applied to all returned checks. If you use a credit card, your account will be charged the balance due, plus any fees, after each cleaning.

Refunds

Since cleaning is a very personalized and subjective service, however, we want you to be 100% satisfied with Dolly Duster™.

Please see our 24-hour guarantee if you are dissatisfied.

There are no refunds for gift certificate purchases.

 

Tipping

Dolly Duster™ never requires tipping, but it is a powerful way to say thank you to your service provider. Remember your appreciation need not be monetary. A personal note from you expressing your appreciation for their service can mean a great deal.

 

Breakage and Loss Policy

Dolly Duster™ is fully bonded and insured.  Notification must be made within 24 hours of the date of service of loss or breakage items.

Dolly Duster is not liable for pre-existing broken items .

 

24-Hour Guarantee

If you are not completely satisfied with your cleaning, simply inform your local Dolly Duster™ office within 24 hours of your service and we will happily re-clean the area with which you are dissatisfied at no additional charge to you.

 

Referral Fee

Should you wish to refer a new client to Dolly Duster™ we will give you a 20% discount on your next cleaning.

 

Call Us Today for your free estimate on a traditional or customized cleaning.

 

Main office: 760-433-8844 or Toll Free: 1 (844) 433-8844